Last updated: 15/10/25

This Privacy Policy explains how Banter Bros (trading under Infinite Ventures Global Limited, company number 16441193) collects, uses, and protects your personal data when you browse our website or place an order with us.

By visiting www.banterbros.co.uk or interacting with us in any way, you agree to the terms set out in this policy.

We’re not here to mess with your data – just to sell you brutally funny cards, mugs, calendars and chaos.

1. Who We Are

Banter Bros is a UK-based e-commerce business operated by:

INFINITE VENTURES GLOBAL LIMITED

Company number: 16441193

Email: support@banterbros.co.uk

We are the data controller responsible for your personal information under this policy.

2. What Information We Collect 

We collect and process the following information:

a) Information you provide directly

• Name

• Email address

• Delivery/billing address

• Phone number (if you give it to us)

• Payment details (processed securely via third-party providers – we never store full card details)

• Order information

• Messages, feedback or product reviews you submit

b) Information collected automatically

• IP address

• Device type and browser info

• Website usage and click behaviour (via cookies or tracking pixels)

• Referral source (e.g. TikTok, Google, email)

3. How We Use Your Data

We use your data to:

• Process and deliver your order

• Send order confirmations, tracking, and delivery updates

• Provide customer support

• Improve your user experience on our site

• Analyse site traffic and performance

• Send marketing emails (only if you opt in)

• Protect against fraud or abuse

4. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

• Contractual obligation – to fulfil your order

• Consent – for email marketing (you can withdraw any time)

• Legitimate interests – to operate our business efficiently, improve services, and market to existing customers

• Legal obligation – for tax, fraud, or compliance purposes

5. Email Marketing

If you opt in to receive emails from us (like discounts, new drops or savage jokes), we’ll send occasional messages. You can unsubscribe at any time by clicking the link at the bottom of any email or emailing us directly.

We use a third-party platform (like Mailchimp or Klaviyo) to manage this. Your data is safe and never sold.

6. Payment Information

All payments are securely processed via trusted third-party payment providers (e.g. Shopify Payments, PayPal, Apple Pay). We do not store or see your full card details.

These providers have their own privacy policies and are fully PCI-DSS compliant.

7. Cookies & Tracking

Like every other modern site, we use cookies.

Cookies help us:

• Understand how people use our site

• Show relevant products or offers

• Improve speed and performance

• Track referrals (e.g. from TikTok ads)

You can manage cookies in your browser settings. If you disable them, the site may not work properly – and you’ll miss some of the banter.

We may also use pixels from TikTok, Facebook, or Google Ads for ad tracking purposes. 

8. Sharing Your Information

We don’t sell or rent your data to anyone. Ever.

We may share your data with trusted third-party service providers only when necessary to:

• Process your payment

• Deliver your order (e.g. Royal Mail, DPD, couriers)

• Send emails or SMS

• Analyse website performance

All providers are GDPR compliant and only process your data on our instructions.

9. Data Storage & Security

Your data is stored securely on GDPR-compliant platforms (Shopify, Mailchimp, etc.).

We use:

• Encrypted connections (SSL)

• Limited staff access

• Password-protected admin tools

• Regular platform security reviews

We retain order and contact data for up to 6 years for tax and legal purposes. After that, it’s securely deleted.

10. Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold on you

• Correct inaccurate data

• Delete your data (unless we’re legally required to keep it)

• Withdraw consent (for marketing, etc.)

• Restrict or object to certain processing

• Complain to the ICO (Information Commissioner’s Office) if you’re not happy

To exercise any of these rights, email: support@banterbros.co.uk

11. Third-Party Links

Our website may contain links to TikTok, Instagram, or other platforms. We’re not responsible for how they handle your data – check their privacy policies if you’re curious. 

12. Changes to This Policy 

We may update this Privacy Policy at any time. The latest version will always be on this page.

If there’s a major change, we’ll let you know by email (if we have your address).

13. Questions?

If you’ve got questions, feedback or just fancy a chat about your data:

Email: support@banterbros.co.uk

Data Controller: Infinite Ventures Global Limited

Company number: 16441193